How Do You Handle Unprofessional Dispatch Riders?

11

There seems to be an epidemic of unprofessional (based on what's obtainable elsewhere) and lazy dispatch riders in Lagos. Some will call you 100 times just to locate an address even if you send them your exact coordinates, popular landmark, house Number and a popular bus stop they could stop and ask for direction. I mean, to be an efficient dispatch rider, the minimum requirement is to know how to use a Google map. Some will ignore you until EOD, then call to tell you their bike had an issue, and they will bring your package the next day. This is after the vendor must have told you to expect your item in less than 12 hours. This set of dispatch riders are the worse. They are mostly lying and they will want you to clear your schedules for another day just to collect a probably fake package. They usually pull this stunt if the order is prepaid. Then we have the needy! These guys will deliver an item and save your number on their phones because you tipped them nicely. After a week or so, they will call to beg for money. Like WTF! Are you trying to emotionally blackmail me? Was I wrong to tip you? Then there are the notorious impatient riders. These riders will call to inform you that they are on their way to your house, then they will tell you to come outside of your house and wait for them. Liiikkkkeee?! So because you have an item I paid for I should put my life on hold and go outside and wait for you to arrive. They usually claim to have one thousand and one items to deliver, as if that's anybody's business. Some will even threaten that if you're not outside when they arrive, your package will be left on the floor. How do you people deal with these dispatch riders?

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