How Do I Get My 20k Back

11

Good evening to you all naijaworlders. Please I need your advice on this. I went to an ATM stand belonging to stanbic bank in shoprite lugbe axis of abuja to make some withdraw of 20k and the cash was retracted back into the machine after it came out of which I have already gotten a debit alert of 20k from my bank. I then went to bank(ecobank) to table the incident and I was giving a form to fill of I was asked to back after ten working days. I went back after the ten working days and the woman I submitted the form to was telling me that ATM are not designed to retract cash bla bla bla. She now said she will send email to the head office of stanbic bank. She sent the message and after the message she asked me to go that when its resolved they will send my money back. Its almost a month now and I have not gotten my money back and am really confused now on what to do

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